Privacy Policy

Last Updated: October 17, 2025

Mycoach Health Limited ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mycoachhealth.com (the "Site") and use our services (the "Services"). Please read this policy carefully.

1. Information We Collect

We collect information in several ways, depending on your relationship with us. The information we collect is primarily business-related.

A. Information We Collect About Potential and Current Partners (Influencers & Content Creators)

We collect business contact information to facilitate the partnership collaborations that are central to our Services. This information is typically collected from publicly available sources (such as social media profiles, personal websites, and media kits) or directly from you. This may include:

  • Name
  • Business Email Address
  • Social Media Profile URLs (e.g., TikTok, Instagram)
  • Publicly available information about your audience and engagement metrics

B. Information We Collect from Our Clients (Brands)

When you engage with us as a Client, we collect information necessary to provide our Services and manage our business relationship. This may include:

  • Company Name
  • Business Contact Name(s) and Title(s)
  • Business Email Address and Phone Number
  • Billing and Payment Information
  • Brand Assets and Campaign Details

C. Information We Collect Automatically When You Use Our Site

When you visit our Site, we may automatically collect certain technical information from your device, including:

  • Log and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of access.
  • Cookies and Similar Technologies: We may use cookies to operate and administer our Site and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • To Provide Our Services: To identify and contact potential Partners for collaboration opportunities with our Clients; to negotiate and manage campaign agreements; and to facilitate communication between Clients and Partners.
  • To Manage Our Business Relationships: To create and manage accounts for our Clients, process payments, and provide customer support.
  • For Communication: To respond to your inquiries, send you updates about campaigns you are involved in, and provide information about our Services.
  • To Improve Our Site and Services: To analyze usage trends, monitor the effectiveness of our campaigns, and improve the functionality of our Site.
  • To Comply with Legal Obligations: To meet legal and regulatory requirements, enforce our Terms of Service, and protect the rights and safety of our company, our users, and the public.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • With Our Clients: We may share a Partner's publicly available or directly provided business information with a Client to propose a collaboration. This is a core function of our service.
  • With Our Partners: We may share a Client's business contact information with a Partner once a collaboration is being actively discussed or pursued.
  • With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as email service providers (e.g., Postmark, Mailgun), cloud hosting services, payment processors, and analytics providers. These providers are contractually obligated to safeguard your information and only use it for the purposes we specify.
  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users or the public.
  • In Case of Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Legal Basis for Processing (For EEA/UK Individuals)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using the personal information described above will depend on the information concerned and the specific context in which we collect it.

  • We primarily process business contact information based on our legitimate interests in conducting B2B marketing and business development.
  • When we enter into a contract with you (as a Client or Partner), we process your information based on the performance of that contract.
  • We may also process information based on your consent (e.g., for non-essential cookies) or to comply with a legal obligation.

5. Data Retention

We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the duration of our business relationship with you and for a reasonable period thereafter to comply with our legal, accounting, and reporting obligations.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The right to access, correct, or update your information.
  • The right to request the deletion of your information.
  • The right to object to the processing of your information.
  • The right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

8. Children's Privacy

Our Site and Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. International Data Transfers

We are a Hong Kong-based company, and your information may be transferred to, and processed in, countries other than the country in which you are resident. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mycoach Health Limited
Email: legal@mycoachhealth.com